[Work From Home] Remote Customer Experience- Email, Chat, Call
Your next career move could be with workwarp as a Remote Customer Experience- Email, Chat, Call! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
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We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Agent.This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.Key Responsibilities and Duties:
 Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner
 Plan and sell transportation, accommodations, insurance and other travel services
 Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
 Use promotional techniques and prepare promotional materials to sell itinerary tour packages
 Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary
 Provide accurate, valid, and comprehensive information by utilizing the right methods/tools
 Maintain a positive, empathetic, and professional attitude toward customers at all times
 Keep records of customer interactions, process customer accounts, and file documents
 Follow communication procedures, guidelines, and policies
 Take the extra mile to engage customers and build a loyal client base
 Work collaboratively with team members to improve the overall customer service experience
 Stay up-to-date with newservices, and policies
Qualifications
 Proven customer support experience or experience as a client service representative
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school diploma or equivalent; college degree preferred
 Skills and Competencies:**
 Customer orientation and ability to adapt/respond to different types of characters
 Strong problem-solving skills
 Proficiency in written and verbal communication
 Comfortable with technology and able to work effectively in a remote setting
 Work Environment:**
 This is a fully remote position that requires a quiet, dedicated workspace
Benefits
 Opportunities for career advancement
 Supportive work environment with a focus on work-life balance
 Flexible schedule
 Generous commissions and incredible business opportunity!
 Daily Training Available
 Agents Perks
 Tips&BonusPay
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