[Work From Home] Customer Service Representative - Chat Support
Are you ready to drive results and define an industry? Join us as a Customer Service Representative - Chat Support Specialist! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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DescriptionAs a Remote Customer Service Representative  Chat Specialist, you will provide exceptional service and build lasting relationships with customers through various communication channels, including telephone, chat, email, and social media. You will primarily assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information... Additionally, you will guide customers in navigating our website and address general questions.
Company Culture and Environment
The company fosters a culture of support and collaboration, emphasizing strong communication and customer relationships. Employees are empowered to assist customers through various channels, indicating a focus on flexibility and responsiveness in service.
Career Growth and Development Opportunities
While specific career advancement paths are not explicitly mentioned, the role supports the development of essential customer service skills that can lead to future opportunities within the organization.
Detailed Benefits and Perks
Eligible employees may have access to a variety of benefits, including:
 Medical, dental, and vision coverage
 Critical illness, accident, and hospital insurance
 401(k) retirement plan with pre-tax and Roth options
 Voluntary life and AD&D insurance for employees and dependents
 Short and long-term disability coverage
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Paid time off (PTO), vacation, or sick leave
Compensation and Benefits
All necessary equipment will be provided and shipped directly to your residence. A standard 7-year background check will be conducted.
Why you should apply for this position today
This position offers the opportunity to work remotely while providing valuable customer support. By joining our team, you will contribute to creating positive customer experiences and have access to a comprehensive benefits package.
Skills
 Customer service experience, with a focus on answering inquiries and resolving issues
 Strong written and verbal communication skills for inbound calls, minor email interactions, and chat support
 Basic knowledge of Microsoft Office (Outlook and Word)
 Ability to navigate your computer while on calls
 Reliable internet connection; a hardwired internet connection is mandatory
Responsibilities
 Provide exceptional service via telephone, chat, email, and social media
 Assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information
 Guide customers in navigating the company website and addressing general questions
Qualifications
 Previous experience in customer service is essential
 Strong communication skills, both written and verbal
 Technical proficiency with basic Microsoft Office applications
 Ability to work with a reliable internet connection
Education Requirements
Not specified in the job description.
Education Requirements Credential Category
Not applicable as there are no formal education requirements stated.
Experience Requirements
Previous customer service experience is essential for this role.
Why work in Atlanta, GA
Atlanta offers a vibrant urban environment with a rich cultural scene, excellent dining options, and a growing job market. The city is known for its warm climate, diverse communities, and strong sense of Southern hospitality, making it an appealing place to live and work Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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