[Work From Home] call center representative (remote)
Quick Overview:
- Location: Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Call Center Representative
- Company: Workwarp
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we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. WeÂre looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.Objectives of this role
 Handle a large volume of inbound and outbound calls in a timely manner
 Follow communication scripts and use knowledge of the companyÂs products and services to go off-script when necessary
 Identify customer needs, research issues, resolve complaints, and provide solutions
 Maintain ownership of calls throughout the lifecycle of a callerÂs request, including follow-ups with escalation team
 Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
 Memorize scripts for products and services, and refer to them during calls
 Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
 Identify opportunities for driving sales and revenue of the companyÂs existing product suite, and seize opportunities to upsell when appropriate
 Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
 Create and maintain record of daily problems and remedial actions taken, using call-center database
 Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
 High school degree or equivalent
 Experience working in a call center or customer-support role
 Strong active-listening and verbal-communication skills
 Proficiency in problem-solving
 Ability to multitask and manage time effectively
Preferred skills and qualifications
 Expertise in conflict resolution
 Experience in customer sales Apply Job!
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