[Work From Home] Bilingual Financial Customer Service
Role Snapshot:
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Bilingual Financial Customer Service Representative - Remote
Â
Â
Overview:About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worldÂs best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
 Paid Training
 Competitive Wages
 Full Benefits (Medical, Dental, Vision, 401k and more)
 Paid Time Off
 Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making... that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
This is for a Work at Home position.
Responsibilities:
Your Responsibilities
Bilingual Financial Customer Service Representative field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
 Connect with customers via phone to resolve their questions, issues or concerns
 Escalate/transfer/complete conference calls to banks, loan originators, financial institutions and more.
 Calmly attempt to resolve and de-escalate any issues
 Track all call related information for auditing and reporting purposes
 Provide feedback on call issues
Qualifications:
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
 Bilingual Spanish/English required
 High School Diploma or GED required
 Must be over 18 years of age
 6 months customer service experience minimum
 6 months Call Center experience, preferred
 Ability to type 25 wpm
 Comfort with desktop computer system
 Proven oral & written communication skills
 Logical problem-solving skills
 Availability to work various shifts
 Ability to use Windows operating systems
 Organization and work prioritization skills
 Able to work independently
 Ability to work in a constantly changing and fast paced environment
 Ability to stay composed and objective
 Strong listening skills
Work from Home Requirements:  Internet Connection Requirements:  Minimum subscribed download rate equal or exceeds 12.0 Mbps  Minimum subscribed upload rate equal or exceeds 3.0 Mbps  ISP must have no packet loss and ping under 50ms  Proof of internet speed required  Clean and quiet workspace Apply Job!
Â
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply To This Job