Urgently Hiring: Verizon Customer Service Representative
Invest in your future with this career-defining role as a Verizon Customer Service Representative! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Olympic Enterprises is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Verizon Customer Service Representative that will provide relevant Verizon product and service information available to customers in the area, resolve complaints and questions, and assist in the order and sign-up process. With superior communication skills, ingenuity, and a solution-oriented mindset, we dominate the market and execute one-of-a-kind campaigns that result in complete customer satisfaction and leave our clients wanting more.
To achieve this level of high performance, we know it all starts from the top-down. This is why we have open-door policies in place, conduct daily training sessions, and provide you with a reliable mentor to assist in ongoing leadership development and advancement opportunities. As a result, every day holds the opportunity to become 1% better.
Verizon Customer Service Representative Responsibilities:  Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests  Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust  Maintain a positive and empathetic demeanor towards customers at all times  Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels  Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends  Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly  Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members
Verizon Customer Service Representative Requirements:  At least 1-2 years of experience in a customer service, sales, or client-facing position  Natural communicator with the ability to build rapport and establish trust in a fast-paced setting  Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations  Positive attitude with a confident demeanor  Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests  Driven by performance and always looking to improve continuously
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