Immediate Hiring: Health Call Center Rep

An excellent opportunity has arisen for a Health Call Center Rep! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.

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This position is part of the Health Call Center customer service team. The call center representative is the initial contact for incoming calls.

Amalgamated Medical Care Management (AMCM) offers a very competitive pay and significant differential pay for evening, overnight and weekend shifts.

Essential Duties and Responsibilities

· Answer inbound phone calls from callers and direct appropriately in a professional, courteous manner. Calls should be answered immediately and average 2-3 minutes in length.

· Handle all inbound non-clinical calls and back-up clinical lines.

· Provide callers with appropriate information, conduct precertification and/or discuss with caller reason for their call.

· Use a computer to enter required demographic information into an electronic database such as JIVA, N-Centaurus.

· Document calls/referrals and complete call tracking.

· Refer calls needing follow-up appropriately; assist callers with customer services issues as able.

· Answer... fax requests, emails and calls for clients and management to build cases/episodes in JIVA. Perform a variety of clerical duties as assigned.

· Assist clinical staff to maintain service level standards per policy and procedure.

· Place outbound calls for follow-up on pre-certification calls and refer clinical calls to RNs or others.

· Assist RNs with answering overflow calls.

· Perform self-evaluation and participate in other CQI activities as required.

· Back up switchboard as needed.

· As this is a 24-hour call center one may be required to work weekend’s nights, and holidays as staffing needs indicate.

Education and/or Experience

· High school diploma or equivalent.

· Minimum 1-year prior experience in customer service call center.

· Healthcare customer service background or training as a medical assistant/secretary is preferable.

· Bilingual skills highly desired.

Knowledge and skills

· Excellent telephone and customer service skills.

· Ability to multi-task and cross-train.

· Strong communication skills, both verbal and written.

· PC skills in Windows environment.

· Typing with speed and accuracy.

· Medical terminology understanding.

· Understanding of healthcare delivery system.

· Ability to work in a team environment.

Job Type: Part-time

Schedule:
• Day shift

Education:
• High school or equivalent (Required)

Experience:
• Call center: 1 year (Required)
• Health Care Call Center: 1 year (Required)

Work Location: Remote Apply Job!

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Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.

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