[FULL TIME Remote] Customer Service Specialist

Ready to make a real impact? We're hiring a Customer Service Specialist! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

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EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.Develop, maintain and archive a variety of files and records. Assist the public with reserving and renting City facilities; register customers for classes, programs and tours; may participate in tours as required.Respond to letters and routine correspondence.Receive and process payments for a variety of services; handle cash; prepare deposits.Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions.Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll.Track and register staff for training classes as needed.Issue, receive, type and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees.Oversee the safe and proper operation of assigned facility and activities in the facility; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted; refer escalated issues to assigned supervisor or proper authorities.; render first aid and CPR, if certified, as required.Complete written reports and records as required, organize and monitor equipment inventory or assigned facility.Know, understand and communicate department programs and services.Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.Identify and report any maintenance required on assigned facilities, equipment or materials.Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation, equipment, materials and security.Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.Perform related work as required.

SUPPLEMENTAL INFORMATION
Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation. Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org.A copy of the foreign credential evaluation verification can be attached to the employment application.If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.SELECTION PROCESSAll candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. Apply Job!

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