Apply Now: Front Office VIP Coordinator – Full Time, $33.44/Hour

Role Snapshot:

• Location: Remote
• Start Date: Immediate openings available
• Position: Front Office VIP Coordinator – Full Time, $33.44/hour
• Compensation: a competitive salary
• Company: Workwarp

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Responsibilities :
• Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa
• Provide personalized and excellent Guest service to guest inquiries and requests
• Serve as liaison between special attention Guests and other lines of businesses
• Respond to and assist all Guest inquiries and concerns
• Maintain business and guest confidentiality
• Transport VIP Guests
• Always work in accordance with Disney’s Five Keys to provide excellent Disney service
• Complete other relevant tasks with leadership direction

Basic Qualifications : • * Resort hotel operations required • Valid Hawaii State driver’s license, and clean driving record for the past six months • Must be able to satisfy and obtain airport security clearances for VIP arrivals • Strong computer skills a must; ability to learn and work in different computer applications • Exhibit strong ability to multi-task and focus in a fast-paced environment • Possess exceptional Guest Service skill, including Guest Service Recovery • Consistently models the Disney Values, Aulani Values and Disney’s Five Keys • Comfortable working with high profile Guests and Executive offices • Able to make operational decisions off of strong existing knowledge of Front Office operations • Must be a critical thinker and problem solver • Able to work effectively with minimal supervision • Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require • Strong verbal and written communication skills • Ability to remain professional and helpful when handling complex Guest concerns • Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa • Must stay calm in highly stressful situations • You will need to successfully complete and pass all job-related training after onboarding • Preferred Qualifications: • College degree or above, major in tourism management or hotel management • Previous work experience in a luxury hotel/front Desk environment • Previous experience in a high volume, fast paced office type environment • Detailed knowledge of Aulani, A Disney Resort and Spa and products • Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $33.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits. Apply Job!

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