Apply Now: Call Center Representative - Remote Opportunity
Your next great career move starts here. We're looking for a Call Center Representative - Remote Opportunity! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.
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Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities. This is a remote, work-at-home position.
Responsibilities:  Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.  Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.  Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information.  Maintains professional composure when actively asking customers for the sale  Enters data into the system in real-time, editing for accuracy during the call.  Responding to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience.
Requirements:  2 - 4 years of Call Center experience in - Sales, Customer Service, Collections or Telemarketing  An upbeat personality that is driven for success  Demonstrates a high level of integrity by doing the right thing every time  The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure  The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment  Knowledge of computer and telephone systems - Microsoft and CRM  The ability to read and utilize optional scripting in a conversational manner  Be receptive to constant coaching and feedback  Must be results and goal-oriented  Ability to work in a fast-paced environment
Compensation & Hours:
Hourly wage: $15/hour, plus commission and bonuses
Work schedule: Monday through Friday 9.30 am through 6pm CST
Technical Requirements You Must Have:
 High-Speed Internet (minimum requirement 100 Mbps download)
 Windows Operating System
 i5 computer processor (i7 preferred) with 8GB of ram (12gm preferred)
 Printer/Scanner
 Computer or Laptop with a camera and speakers
 USB Headset
 2nd Monitor
$15 - $18 an hour
We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding anoutstanding work environment for our employees.
The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customersand our communities.
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If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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