Customer Service Representative – Inbound Call Center – Fraticelli Oil Co Inc – Leominster, MA

Job title: Customer Service Representative - Inbound Call Center Company: Fraticelli Oil Co Inc Job description: Local family owned Oil & Propane Company looking for a Customer Service Representative to help the business develop strong relationships with their clients and customers. Customer Service Responsibilities: • Manage large amounts of incoming calls • Provides customers with courteous and professional customer service in person or over the phone in a fast paced work environment. • Provides account information to customers including but not limited to account balances, history, payments. • Data Entry. • Assists customers in the reconciliation of their accounts. • Provides timely resolution of customer concerns and inquiries. • Builds effective relationships and trust with customers and potential customers by listening to their needs. • Processes customer transactions and ensures all necessary information is in place prior to completing the transaction. • Opens new accounts • Performs other related duties as assigned by management • One to two years related experience or equivalent. • Excellent customer service skills. • Excellent verbal and written communication skills. • Commitment to excellence and high standards. • Strong organizational skills; able to manage priorities and workflow. • Ability to work independently and as a member of various teams. • Ability to understand and follow written and verbal instructions. • Professional appearance and demeanor. • Bilingual skills a plus. • Acute attention to detail. • Must be able to multi-task. PI192507875 Expected salary: Location: Leominster, MA Job date: Mon, 26 Sep 2022 04:38:16 GMT Apply for the job now! Apply Job! Apply to this Job