Workforce Demand Planner- Call Center/ Customer care- Amex/ VISA/ Amazon demand planning experience
Please include your personal email id and phone number in the resume ------------------------------------------------------------ 100% remote PST Work times All terms okay Duration 6 months + Contract to hire Job Title - Capacity Planning in Workforce Management / Call Center --------------------------------------------------------------------------------------------- Job Description - 5+ plus years in related sales and operations planning with strong data and analytics skills; Dynamic workforce management (service planning) experience an advantage -Experience in developing workforce capacity planning models. -Broad end to end supply chain and operations process knowledge -Deliver proactive analysis of provided financial forecast and creation of operational forecasts to produce effective projections of inputs and capacity requirements. - Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning. -Analysis and recommendations for staffing group effectiveness that drive efficiency balance with quality. -Drive model improvements to maximize statistical confidence and operational accuracy; Support flexiblity and effectiveness of supporting models. -Provide business analytics and data gathering to support detailed modeling of Capacity Planning and metrics statistically confident projections. -Interface with call center leaders to understand the fast changing business needs and planning risk effectively to ensure effective capacity to demands. If you are available and interested please share your resume AS
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