Customer Service Representative-Data Entry
Akkodis is seeking a Business Analyst-Customer Service for a 12-month contract in a Remote mode.
Title: Business Analyst-Customer Service
Location: Remote- Houston, TX 77010
Contract: 12 months contract
Pay Rate: $23-$24/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)
- Job Description
- Location: Primarily Remote (Onsite attendance required for occasional meetings)
- Experience Required: 1–3 years
- Glider Assessment Required
Role Overview
This is a data entry role focused on processing and managing utility-related customer queries. The candidate will perform data input, account reconciliation, and respond to inquiries while meeting performance metrics. The environment is structured, collaborative, and metric-driven.
- Key Responsibilities
- Input and manage customer account data related to utility services
- Investigate and resolve data discrepancies through account reconciliation
- Support external and internal customer service requests
- Meet performance benchmarks and KPI metrics (accuracy, turnaround time, etc.)
- Work collaboratively with team members and participate in occasional onsite meetings
- Support utility-related documentation and reports
- Must-Have Qualifications
- 1–3 years of customer care (CC) and data entry experience
- Strong attention to detail and analytical capabilities
- Intermediate proficiency in Microsoft Excel (sorting, filtering, basic formulas)
- Ability to work independently in a remote setting and meet deadlines
- Comfortable working in a performance-tracked environment (KPI-driven)
- Soft Skills
- Detail-oriented, accurate, and thorough
- Collaborative and able to communicate across teams
- Proactive and organized with a commitment to continuous improvement
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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