Mobile/PITD System Administrator - Nights (Active TS/SCI REQUIRED)

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Places to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

What will you be doing?

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Night Shift / Weds (Alt) - Sat 1730-0530ET (Delta Team) 4 on, 3 off / 3 on, 4 off

Mobile/Personal IT Devices includes but not limited to:
• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

RESPONSIBILITIES:
• Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
• Operations & Sustainment
• Asset Management & Inventory
• Issuance & Return-to-inventory
• Recapitalization efforts & activities
• Vendor interaction & interfacing
• Operations and Sustainment
• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.
• Software and Hardware Support:
• Image laptops and install specialized software as requested, adhering to standardized configurations.
• Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
• Provide technical support to users, resolving hardware and software issues efficiently and effectively.
• Mobile Device Management (MDM):
• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
• Asset Management and Accountability:
• Process hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability, ensuring compliance with NCE policies.
• Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.
• Records Management:
• Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

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REQUIRED SKILLS:
• DoD 8140 - CompTIA Security+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years’ experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position.
• Ability to work night shift. Weds - Sat 1730-0530ET - Alternate 4 on, 3 off / 3 on, 4 off
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Location: Springfield, VA

Please note: This is night shift. Weds - Sat 1730-0530ET - Alternate 4 on, 3 off / 3 on, 4 off

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