Dental Care Outreach Specialist

At Liberty Dental Plan, we believe that better oral health leads to better overall health. Our mission is to deliver quality, accessible dental care services that make a meaningful difference in the lives of our members. We are seeking a Dental Care Outreach Specialist to join our fast-paced, collaborative team. This is a unique opportunity to play a critical role in driving our Dental Care Outreach (DCO) and Dental Care Management (DCM) initiatives forward.

Job Summary

The Dental Care Outreach Specialist is the engine behind the success of our DCO and DCM programs. This role is responsible for supporting key operational functions and ensuring seamless day-to-day coordination. You will provide high-quality customer service through outbound outreach to dental providers and members, gather and manage data for preauthorization processing, and support internal projects that directly impact dental care outcomes.

Key Responsibilities Include
• Conduct 85+ outbound provider calls daily to gather essential pre-estimate information.
• Support dental consultants and internal departments with outreach, data collection, and scheduling.
• Develop professional reports, graphs, agendas, and branded presentations for stakeholders.
• Manage WebEx meetings, maintain complex calendars, and coordinate cross-functional communication.
• Apply Quality Improvement tools to projects and deliverables.
• Document interactions accurately for analysis and reporting, maintaining a 95% quality score or higher.

Qualifications

We’re looking for a detail-oriented, tech-savvy individual with a proactive mindset and a passion for helping others.

Required Skills & Experience
• Front/back office dental office experience (preferred).
• Ability to analyze dental information, including reading dental x-rays (required).
• Bilingual in Spanish (required).
• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite, especially Outlook, Excel, PowerPoint, and Word.
• Able to type a minimum of 40 WPM.
• Experience managing multiple deadlines in a fast-paced environment.
• Proven ability to work independently and problem-solve effectively.
• Experience with internet-based research and handling confidential data.

Why Join Us?
• Mission-Driven Work: Be part of a company that’s transforming dental care access and improving health outcomes for communities nationwide.
• Growth & Development: We support career growth and offer access to leadership, learning, and mentorship opportunities.
• Inclusive Culture: Join a diverse, compassionate team where your voice is heard and your contributions are valued.
• Stability & Support: Enjoy the stability of an established organization with the energy of a forward-thinking healthcare innovator.

Ready to Make a Difference?

Submit your application today and help shape the future of dental care with LIBERTY Dental Plan.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:
• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base hourly range for this position is $20.00 - $24.00, not including fringe benefits or potential bonuses. At Liberty, your final base pay will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications
• Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
• No relocation assistance or sponsorship available at this time.

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