Remote Gold Customer Service Representative - Bilingual Spanish English

Description:
• Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
• Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
• Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
• This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services.
• Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Maintains and tracks accurate data in various computer systems.

Requirements:
• Associate degree in a business-related field or equivalent experience required.
• A minimum of 6 months related work experience is required with customer service experience preferred.
• Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
• Must have the ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft Office tools is necessary.
• Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
• Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired.

Benefits:
• Flexible Time Off
• 15 days of annual accrual

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