Client Advisor II
Who We Are:DELVE DEEPER is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.DELVE DEEPER has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.DELVE DEEPER is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.Headquartered near Boulder, Colorado, DELVE DEEPER also has offices in Warsaw and Minsk, as well as team members in 10 other countries.What We’re Looking For:We are looking for an experienced and performance-driven Client Advisor with a passion for digital marketing, data, and technology to join our team in Boulder, Colorado! As a Client Advisor, you will be accountable for an assigned book of business, clients’ strategy, road mapping, and ultimately, for our clients’ successWhat You Will Do:Be the Client’s Trusted Partner
- Own client relationships and ensure strategic alignment.
- Lead media, data, and technology initiatives that deliver measurable impact.
- Guide clients through onboarding, planning, and performance reviews (QBRs, business reviews).
- Translate client goals into clear plans for internal teams.
- Track client satisfaction and drive continuous improvement.
- Manage and grow a portfolio of accounts by 20% YoY.
- Identify upsell opportunities and craft tailored proposals.
- Work with Sales and Partnerships to bring new ideas and tools to clients.
- Direct internal teams to deliver on client objectives.
- Use standard processes and tools to streamline execution.
- Develop strategic briefs and ensure clear communication across teams.
- Understand and advocate for our adtech and martech solutions.
- Build joint account plans with technology partners.
- 7+ years in digital marketing, with 3+ years in a client-facing role or leadership position on the client side
- Experience managing large campaigns ($20M+), preferably in one of the following industries: Financial Services/insurance, Travel, Non-Profit/Charities
- Hands-on knowledge of performance media (SEM, paid social, programmatic).
- Strategic thinker with strong presentation, communication, and storytelling skills.
- Comfortable leading conversations on media, data, tech, and analytics.
- Highly organized, collaborative, and results driven.
- Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.
- Other Benefits: Life Insurance and Disability Coverage
- Retirement Plan: 401(k) plan with a 4% match/company contribution
- Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays
- Parental Leave: Up to 3 months of paid time off for new parents
- Wellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
- Beautiful Office & Workspace: Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!
- Hybrid Working Model: Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and Fridays
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