Call Center Financial Analyst

Call Center Financial Analyst"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationBaltimoreEmployment typeFull Time PermanentDepartmentFinance, Accounting & TaxAnticipated Closure Date2025-06-22Mobility supportDomesticYou already applied for this job.Candidate profile (title) Why we will love youCandidate profile (text) - Default language You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.Key responsibilities (title) What you'll be doing day to dayKey responsibilities (text) You will work within the US Call Center to analyze data on performance to make decisions for business operations. You will also share these details globally to support the overall business.

• Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization/unit (as applicable) to allow for analysis and understanding of performance and for making optimal decisions.


• Perform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country/unit level (as applicable).


• Support retail/country (as applicable) business navigation partners in achieving a healthy profits and loss through key performance analysis and evaluation.


• Use the understanding of how information is applied today, to determine the future needs of reporting at unit and country level.


• Be an ambassador for global business information solutions and common tools as well as the production of ad hoc reports when standard solutions are not available.


• Secure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus

Team vision ( title) Our team within IKEATeam vision (text) We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.Let's connect Apply now!Let´s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!JOB TYPE: Permanent, Salaried, Full-time

BENEFITS ELIGIBLE: Yes

Hybrid workplace: Up to 3 days in office and 2 days remote

(Open Availability Required)

Salary Range: $62,158-$89,949.25Generous paid time off, holiday and sick time

WiselyPay - get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this roleLocal section (title) QUALIFICATIONSLocal section (text) • 1-3 years of experience within retail with a strong understanding of commercial and financial processes

• 1-3 years of experience of implementing new ways of working using proven solutions to create efficiency within a call center environment


• 1-3 years of experience in data analysis, developing metrics and projections based on data results


• Ability to take in new information, compile, organize, analyze and make releveant conlustions from substantial amounts of data

If you don't recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people's development together with us.The starting rate/ salary for this position ranges from 62158 USD to 89949.25 USD and will be based on relevant work experience.Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values


• Being your unique self, while respecting and including others


• A passion for home furnishing


• Performing & delivering while learning & developing


• Having fun!

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