Senior Analyst-Global Partnerships & Marketing, TLS
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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.
The Global Strategic Partnerships and Marketing (GPM) within TLS/American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.
The Senior Analyst, Global B2B and Industry Marketing will be part of the Global Industry Engagement team in TLS' GPM. This team is responsible for demonstrating premium value to our travel partners by demonstrating our thought leadership, relevant and curated data insights, and a well-articulated value proposition across the industry, and in partner conversations.
Key responsibilities include:
Own and craft the continued evolution of the American Express Travel B2B 65 value story slides by acquiring the data updates from enterprise partners on a regular cadence (monthly, quarterly, and yearly)
Maintain a library of content that underpins our positioning, partner value reinforcement and industry thought leadership e.g. newsletter, partner profiles, value story slides
Collaborate across the enterprise to proactively collect insights and harness the most relevant information that supports and propels our value story; distill this information to craft a global monthly partner newsletter
Diffuse value story into additional channels: cross-functional colleague and executive presentations, sell-in materials, business updates, and talking points with the industry
Manage B2B engagement and communication calendar, identifying and evolving existing opportunities
Qualifications:
Excellent written and verbal communication skills with the ability to transform complex information into impactful messaging
Strong organizational and communication skills (including effectively crafting of presentations)
Experience owning a budget and processing associated invoices a plus
Comfort with ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
Strong analytical skills, able to digest and distill various sources of data and insights to create clear messages for all levels of leadership
Excellent relationship-building with internal stakeholders
Travel industry experience a plus
Bachelor's Degree required
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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***Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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