Overnight Dealer Chat Agent- Remote

ROLE SYNOPSIS<br><br>Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.<br><br>This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution<br><br><strong>Key Responsibilities/Accountabilities<br><br></strong><ul><li> Represent dealerships across the national and global market via webchat, email, and various digital communication mediums</li><li> Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals</li><li> Serve as an expert in the product line, promotions, and dealership operations<br><br></li></ul><strong>Job Requirements<br><br></strong><ul><li> Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process</li><li> Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better</li><li> Be a goodwill ambassador for the company by courteous treatment of all customers</li><li> Provide exceptional service to all internal and external customers</li><li> Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions</li><li> Effectively builds rapport with customers, dealers and all team members</li><li> Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required</li><li> Effectively and accurately document customer interaction</li><li> Efficiently manage concurrent activities<br><br></li></ul><strong>Required<br><br></strong><ul><li> 1-2 years of experience in Customer Service related profession</li><li> Journalism/Creative Writing experience preferred</li><li> Computer navigation and typing proficiency</li><li> Strong reading comprehension and written communication and skills</li><li> A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail<br><br></li></ul>EDUCATION<br><br><ul><li> Bachelor’s degree required<br><br></li></ul>

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