REMOTE - Live Chat Agent

<strong>Live Chat Agent – DartNode.com<br><br></strong><strong>Location:</strong> Remote<br><br><strong>Job Type:</strong> Full-time / Part-time<br><br><strong>Compensation:</strong> Competitive, based on experience<br><br><strong>About DartNode<br><br></strong>DartNode.com is a global cloud and dedicated server provider focused on delivering high-performance hosting solutions with a self-service model. Our infrastructure spans multiple datacenter locations, serving a diverse range of customers, from startups and developers to enterprises in aerospace and other industries. As we continue to grow, we're looking for a <strong>Live Chat Agent</strong> to help assist and guide customers through their journey with DartNode.<br><br><strong>Role Overview<br><br></strong>As a <strong>Live Chat Agent</strong>, you will be the first point of contact for customers visiting DartNode.com. You’ll provide real-time support, answer product and service-related inquiries, and help guide customers in selecting the best hosting solutions for their needs. This role is ideal for a <strong>self-starter</strong> who can quickly learn our product offerings and assist in <strong>closing sales</strong>.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Monitor and respond to live chat inquiries on DartNode.com.</li><li>Assist customers in selecting the right hosting plans based on their needs.</li><li>Answer general questions about DartNode’s products, services, and policies.</li><li>Provide guidance to both new and existing customers.</li><li>Identify sales opportunities and help close deals through effective communication.</li><li>Escalate technical issues to the appropriate teams when necessary.</li><li>Maintain a professional and friendly tone while engaging with customers.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Strong written communication skills in English.</li><li>Ability to quickly learn and understand DartNode’s products and services.</li><li>Sales-oriented mindset with a focus on helping customers find the right solutions.</li><li>Ability to work independently and manage multiple conversations simultaneously.</li><li>Experience in customer service, sales, or live chat support (preferred but not required).</li><li>Comfortable working remotely with a stable internet connection.<br><br></li></ul><strong>Why Join DartNode?<br><br></strong><ul><li>Work with a growing global cloud provider.</li><li>Flexible work hours and remote-friendly environment.</li><li>Opportunity to grow within the company and expand your technical knowledge.</li><li>Competitive pay and potential for performance-based incentives.<br><br></li></ul>If you're a <strong>proactive communicator</strong> who enjoys helping customers and closing sales, we’d love to hear from you!

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