Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PST/PDT

<p>Customer Solutions Specialist</p><p>Location: Remote</p><p>Compensation: $25.70/hour (this includes $0.70/hour remote work stipend)</p><p>Time Zone: Pacific Time Zone</p><p>Shift: 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday</p><p>60-Day Training Period: 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday</p><p> </p><p> If you're searching for a full-time, challenging, customer service career, we’ve got an opportunity for you to join our fast-growing team! </p><p><br></p><p><br></p><p>Company and Position Summary  </p><p><br></p><p>The WebstaurantStore is a leading e-commerce company that exists to empower people to run their businesses more profitably and efficiently. </p><p><br></p><p>The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions.  </p><p><br></p><p>Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day.   </p><p><br></p><p>As a Customer Solutions Specialist you will:   </p><p><br></p><ul><li>Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model </li><li>Ensure that customers always have the most complete and up-to-date information about the status of their orders </li><li>Switch tasks as needed based on the current needs of the department </li><li>Partner with other departments within and outside of Customer Solutions to support both the customer and the company </li><li>Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution </li><li>Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities </li><li>Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company   </li><li>Be flexible and adapt to change as we continue to grow as a company </li><li>Regularly connect via video for one-on-one meetings as well as team meetings </li><li>Continue to invest in your own learning and training to enhance your abilities in the role </li><li>Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail<strong> </strong>with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales   </li></ul><p>  </p><p>What we're looking for from you:    </p><p><br></p><ul><li>Ability to communicate via phone, chat, and e-mail in a fast-paced environment </li><li>Ability to manage multiple priorities and tasks at one time </li><li>Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company  </li><li>Ability to work on a team and independently </li><li>Ability to follow through and meet deadlines </li><li>Demonstrated ability to think critically and solve complex problems efficiently and effectively </li><li>An internal drive to succeed and a desire to learn and grow    </li><li>A concern for helping others and doing the right thing by them </li><li>Innovation and the ability to challenge the status quo   </li></ul><p>   </p><p><br></p><p>To qualify, candidates must have:   </p><p><br></p><ul><li>At least 1 year of customer-facing experience or a college degree required </li><li>Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required  </li><li>Excellent verbal and written communication skills; conversational fluency in English required  </li><li>40 Words Per Minute (WPM) typing speed required </li><li>Consistent 75mbps download/10mbps upload internet speeds are required </li><li>The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period </li><li>The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period </li></ul><p>    </p><p>Physical Demands:  </p><p><br></p><ul><li>Work is performed while sitting and/or standing for at least 8 hours each day  </li><li>Requires the ability to communicate effectively using speech, vision, and hearing  </li><li>Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer  </li><li>Requires the ability to work at a computer for extended periods of time  </li></ul><p><br></p><p>What we have to offer:    </p><p><br></p><ul><li>A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more   </li><li>Opportunities for growth and professional development   </li><li>In-depth training on our varying selection of products and the services we offer    </li><li>Opportunities to collaborate and connect virtually across teams and departments   </li><li>Full-time training staff   </li><li>60-day training period </li><li>The essential computer equipment required to perform the job </li><li>Continuous support through various trainings and available mentorships    </li><li>A focus on work/life balance    </li></ul><p><br></p><p>If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. </p><br/><strong>Remote work qualifications</strong><ul><li>Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.</li><li>Access to a home router and modem.</li><li>A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).</li><li>A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.</li><li>The desire and ability to work and communicate with other team members via chat, webcam, etc.</li><li>Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.</li></ul>

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