Remote Outbound Specialist
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.<br><br><strong>Additionally, You Will Enjoy<br><br></strong><ul><li> Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours</li><li> 401(k) with company match</li><li> Paid vacation, sick, personal and parental leave time</li><li> Paid Volunteer Time: giving back to our communities is important to us</li><li> Employee Recognition Program – convert your recognition points into gift cards</li><li> Employee Assistance Program – offers benefits to help you manage daily responsibilities</li><li> Access to on-demand training courses to advance further in your career<br><br></li></ul><strong>Job Description<br><br></strong><strong>The position is remote and can be located anywhere in the US.<br><br></strong><strong>We're looking for a talented individual...<br><br></strong>To join us as a Remote Outbound Specialist for Integrated Customer Services! This isn’t your typical call center job - we are an outbound contact center focused on securing enrollments to our program. This role makes outbound calls to new and existing customers in an effort to address their energy needs.<br><br><strong>You’re a great fit if you can…<br><br></strong><ul><li>Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill</li><li>Meet daily outbound sales production and monthly quality goals</li><li>Identify eligibility, then consistently close enrollments</li><li>Be an active team member in a remote environment; participate in training sessions and more to develop and grow</li><li>Thrive in an environment to earn a commission, based on defined metrics</li><li>Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers<br><br></li></ul><strong>What You Can Apply Day 1…<br><br></strong><ul><li>Experience handling inbound or outbound voice calls</li><li>Expertly navigating a script </li><li>Supporting customers and tech inquires </li><li>Comfort with a committed schedule with set lunches and breaks</li><li>Appreciation for goals and performance metrics <br><br></li></ul><strong>Exciting candidates have… <br><br></strong><ul><li>High School Diploma or GED (required)</li><li>Ability to type 35+ WPM </li><li>No attendance or punctuality concerns </li><li>Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred</li><li>Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously </li><li>Sales-oriented with a focus on customer service satisfaction </li><li>“How can I help you?” attitude <br><br></li></ul><strong>Remote Work Requirements<br><br></strong>We provide a laptop, software, and all necessary equipment<br><br><strong>Home Internet Requirements<br><br></strong>Internet speed that meets our minimum standard:<br><br><ul><li>10 Mbps upload / 20 Mbps download / 99% latency </li><li>Google: ‘free speed test’ if you are unsure </li><li>Ability to hardwire internet, plug directly into router<br><br></li></ul><strong>Environment<br><br></strong><ul><li>Dedicated home office space, free of personal disruptions </li><li>Two power connections </li><li>You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours <br><br></li></ul><strong>Compensation<br><br></strong>$18 / hour + $65 / month internet stipend<br><br><strong>Compensation Range<br><br></strong><strong>Currency<br><br></strong><strong>Type<br><br></strong>Hourly<br><br>Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.<br><br>Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.<br><br><strong>Equal Opportunity Employer<br><br></strong>As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.<br><br>The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
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