Moderator Role

The key job responsibilities include
the following:

• Review
  content (Text/Image) and conduct the content quality control,
  ensuring the content complies with Content Moderation Guidelines
  (For example slurs, cuss words, adult content and uncivil content)


• Become
  and remain knowledgeable about online community standards
  Thoroughly check content with quality and accuracy
  


• Approve
  or disapprove new and changed submissions based on the Moderation
  Guidelines
  


• In the
  context of this role, individuals will be exposed to potentially
  disturbing content and will need a level of resilience and maturity


• Understanding
  client policies and guidelines, and making decisions based on them.
  


• Demonstrated
  creative problem-solving approach and strong analytical skills
  despite the ambiguity of workflows or instructions


• Proven
  ability to balance multiple priorities and strong attention to
  detail


• Conducting
  secondary web research to know what users are searching on Google so
  that relevant information can be provided.


• Creative
  writing, consistent format and citations


• To do
  Peer audits as a part of the process model and also to assist in
  training as per need


• All
  KPI related tasks must be followed & adhered to avoid business
  impact.

Contract Duration - 3 months contract renewable depending upon the project

Native speakers - Yes

English Skills - Yes (B1/B2)

Work mode: WFH

Working days/hours: Monday to Friday/Normal office hours

Location Malaysia

Interview process: Online assessment > Operations interview > Selection > Offer