Customer Service Specialist | GumGum | $23 – $30 | Remote (United States)

<p>We are currently seeking a ful-time / part-time customer service representative to play a crucial role in supporting excellent customer service, customer retention, and acquiring new customers. As a customer service representative, you will be the main point of contact for our customers, handling various inbound and outbound calls including new sales, and service-related calls, and performing administrative functions. Your primary goal will be to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.</p>

<p><strong>Responsibilities:</strong></p>

<ul class="wp-block-list">
<li>Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities</li>

<li>Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service</li>

<li>Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers</li>

<li>Provide high levels of customer account management by properly setting up and maintaining account information and data</li>

<li>Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities</li>

<li>Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing</li>
</ul>

<p><strong>Requirements:</strong></p>

<ul class="wp-block-list">
<li>Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports</li>

<li>Ability to multi-task and prioritize assignments in a team environment</li>

<li>Excellent verbal and written communication skills</li>

<li>High school diploma or equivalent</li>

<li>Bilingual is preferred but not required</li>
</ul>

<p><strong>Benefits:</strong><br>* Flexibility<br>* Remote work environment<br>* Skill Development<br>* Diverse Opportunities</p>

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