Remote Call Center Representative (Nova Scotia)
Job description
Employer Industry: Business Process Outsourcing
- Why Consider This Job Opportunity
- Competitive compensation commensurate with experience
- Regular performance reviews and raises based on tenure
- Opportunities for paid time off, holidays, and training
- Regular incentives including monetary rewards and prizes
- Comprehensive benefits options including medical, dental, and vision coverage
- Fun and engaging work environment with a casual dress code
- What To Expect (Job Responsibilities)
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Assist customers in adding or removing products and services
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling
- What Is Required (Qualifications)
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to maintain regular attendance and punctuality
- How To Stand Out (Preferred Qualifications)
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced and dynamic environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerOpportunities #CompetitiveBenefits
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