Remote Customer Service Representative/Call Center
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts and update information as needed
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calling campaigns to follow up with customers or promote new products/services
Requirements:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills, including knowledge of Microsoft Office Suite
- Ability to analyze customer needs and provide appropriate solutions
- Must be able to work flexible hours, including evenings and weekends if required
If you are a motivated individual with a passion for providing outstanding customer service, we would love to hear from you. Apply today to join our team of dedicated Customer Service Representatives!
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: No more than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: Remote
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