Remote Dispatcher, Velocare
About the position
The Remote Dispatcher role at Velocare, a new business within Cardinal Health, focuses on the efficient dispatching of work orders to field personnel for the delivery of hospital-at-home programs. This position is integral to the operations of Velocare, ensuring that healthcare services are delivered effectively and promptly to customers. The dispatcher will work in a fast-paced environment, coordinating communication between customers and field personnel while contributing to continuous improvement initiatives.
Responsibilities
Create and dispatch work orders for field operations based on orders from channel partners.
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Ensure accuracy in work order creation and dispatching to field personnel.
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Serve as the primary communication link between customers and Velocare field personnel via various communication methods.
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Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
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Show empathy and compassion in all interactions with customers and field personnel.
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Problem-solve issues raised by customers or field personnel.
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Contribute to innovation and continuous improvement in service quality.
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Identify opportunities to enhance efficiency in service delivery.
Requirements
High school diploma, GED, or equivalent work experience preferred.
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1-2 years of related experience preferred.
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Effective customer service and communication skills.
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Strong knowledge of Microsoft Office products.
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Healthcare experience is beneficial.
Nice-to-haves
Benefits
Medical, dental and vision coverage
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Paid time off plan
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Health savings account (HSA)
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401k savings plan
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Access to wages before pay day with myFlexPay
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Flexible spending accounts (FSAs)
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Short- and long-term disability coverage
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Work-Life resources
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Paid parental leave
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Healthy lifestyle programs
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