Seasonal - Operations Administrative Assistant

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.Day to day you'll…Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) officesProvide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/paymentReceive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as neededCommunicate with DOC/DGM/Field Associates around Administrative Support TasksSource vendors for local facility tickets and set up with approved payment processReview and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC’s approvalMaintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systemsAttend training related to the effective and efficient performance of job dutiesOther duties as assigned by the DOC or in partnership with the CSM What you'll bring to the team...: Education:

• High school diploma or equivalent

• Ability To Communicate Clearly And Calmly On The Telephone, Email, And Chat And Use Effective Customer Service Techniques With Associates Who May Be Under Stress


• Ability To Work Independently With Minimal Supervision


• Customer Service Experience


• Demonstrated Decision Making, Analytical, And Problem-Solving Skills


• Demonstrated Organization, Prioritization, And Project Coordination Skills


• Effectively Demonstrate Oral, Written, And Interpersonal Communication Skills; Ability To Interact With All Levels Of Associates


• Effective Time Management And Organization Skills With The Ability To Handle Multiple Priorities


• Experience Working With Windows Environment


• Some Experience, Or Ability To Learn To Support Microsoft Operating Systems, Networking Connectivity, Computer Peripheral Equipment, Software Applications, And Remote Tools

• 1-3 years administrative experience

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