Back to Jobs

Staff Prompt Engineer - Chatbot

Remote, USA Full-time Posted 2025-05-22

Job title: Staff Prompt Engineer - Chatbot in USA at Airbnb


Company: Airbnb


Job description: The Community You Will Join:The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency.As part of the CSP vision, the role focuses on crafting prompts for AI driven applications, designing workflows, shaping innovative backend systems and to revolutionize Airbnb's approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.The Difference You Will Make:You will work with a team of talented and diverse software engineers to deliver innovative backend solutions and prompt systems that enhance AI-driven workflows for customer service. Utilizing your expertise, this role will involve designing efficient systems, tools, and actions to empower AI capabilities seamlessly. Each team member brings unique skills, thought leadership, and technical expertise to address these challenges.A Typical Day:


  • Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.

  • Drive the technical vision and strategy for workflow and backend optimization.

  • Be actively involved in designing and iterating on prompt engineering to fine-tune AI capabilities for customer service scenarios.

  • Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.

  • Participate in code and design reviews, offering constructive feedback to improve technical quality.

  • Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.

Your Expertise:

  • 9+ years of software development experience in service-oriented architectures and backend development.

  • Experience in prompt engineering and integrating AI/LLM-driven solutions.

  • Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.

  • Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.

  • Excellent collaboration and communication skills to work effectively across teams and domains.

  • Passion for agile development, system optimization, and team productivity enhancements.

  • Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.


Expected salary:


Location: USA


Apply for the job now!

[ad_2]

Apply for this job

 

Apply Now

Similar Jobs

Accounting Analyst, Lead (Hybrid Remote)

Remote, USA Full-time

Lecturer

Remote, USA Full-time

Collections Representative - Remote

Remote, USA Full-time

Ramp Agent (Vancouver)

Remote, USA Full-time

F-35 Market Segment Lead Transformation Business Partner

Remote, USA Full-time

Postdoctoral Fellow

Remote, USA Full-time

Sales VP - Healthcare Quality & Consumer Engagement

Remote, USA Full-time

Executive Director, Clinical Development - Rare Disease

Remote, USA Full-time

BHOM Community Ambassador - Part Time

Remote, USA Full-time

26 AY Teaching Associate (TA) - Physics

Remote, USA Full-time

Delta Remote Jobs – [Customer Service Representative] Needed

Remote, USA Full-time

Clinical Success Director (Nursing)

Remote, USA Full-time

Forklift Operator (3rd shift)

Remote, USA Full-time

(Costco Careers Remote Jobs) Virtual Assistant Remote - Work From Home Jobs

Remote, USA Full-time

Accredo Staff Pharmacist - Remote (TN, FL, IN, OH, AZ)

Remote, USA Full-time

PCG Internship Summer 2025 (Remote)

Remote, USA Full-time

Remote Licensed Therapist - Part Time Contractor - CT, NH, OH, RI

Remote, USA Full-time

STIPEND OPPORTUNITY: BPS BE/ACTT Content Methods Instructor and Mentor- Bilingual, Early Childhood, Elementary, Secondary ELA/Humanities, Secondary Math/Science (SY25-26)

Remote, USA Full-time

Immediately Need Assistant Math Learning Center Director in Edina, MN

Remote, USA Full-time

Staff Engineer- Java (Remote)

Remote, USA Full-time