Customer Support Representative in New Richmond, WI

Job title: Customer Support Representative in New Richmond, WI at Syntegon

Company: Syntegon

Job description: FirmenbeschreibungTogether with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.Apply now and become part of our team!Syntegon Technology Services conentrates on the customer's unique requirements.Deine AufgabenThe Customer Support Representative processes incoming customer quotes, order requests or questions by phone, fax, email. Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.

• Process customer questions or requests for parts in a timely manner; manage and track the part ordering process to provide timely quotations.


• Communicate order status and part number information to internal and external customers in a timely manner.


• Interface with third party vendors to identify, purchase and supply parts to customers.


• Process repairs, returns and credit memos in a timely manner.


• Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.


• Use feedback from customers and colleagues to identify and recommend process improvements to management.

• Associate degree in related field or equivalent related work experience.


• 3+ years’ experience in a fast paced, high volume, customer support role


• 2+ years’ experience working with an enterprise resource planning system (ERP)


• 2+ years’ experience working with Microsoft Office


• Ability to manage and resolve customer conflicts or issues.

• Skilled at adapting to ambiguous and changing situations that impact customer service.


• Ability to build relationships with internal and external customers.


• Ability to complete work with minimal supervision.


• Experience reading technical documents.


• Knowledge and experience working in SAP.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)


• 401(k) with generous Company Match


• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance


• Education Assistance Program


• Paid Time Off

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)


• AWIM (A World In Motion)

Expected salary: $24 - 31 per hour

Location: New Richmond, WI

Job date: Wed, 04 Jun 2025 04:39:49 GMT

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