Customer Service Representative (Remote)

Job title: Customer Service Representative (Remote) in El Paso, TX at InteLogix

Company: InteLogix

Job description: Overview:InteLogix is seeking a Customer Service Representative (remote) to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What’s the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv

• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: $18/hour

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Process requests for initiating or terminating services
• Handle requests for service reconnections and coordinate with field teams to restore service promptly
• Provide exceptional customer service by addressing billing inquiries, resolving complaints and guiding customers through solutions
• Guide customers through the application process for assistance
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Explain charges and account balances
• Accurately document customer interactions and transactions across all tools/platforms
• Help customers set up payment plans
• Negotiate terms to ensure affordability and compliance
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

• Hours of Training and production: 5PM to 1:30AM PST

Qualifications:What We Look for in a Candidate:

• Must be 18 years of age or older
• Must be residing in California
• High School Diploma or equivalent
• Prior experience in customer service is mandatory
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.

Expected salary: $18 per hour

Location: El Paso, TX

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