CALL CENTER RESOURCE REP, WFH - STRATEGIC OPERATIONS
Job title: CALL CENTER RESOURCE REP, WFH - STRATEGIC OPERATIONS in Menomonee Falls, WI at Froedtert & the Medical College
Company: Froedtert & the Medical College
Job description: Discover. Achieve. Succeed. #BeHereLocation: US:WI:MENOMONEE FALLS at our CP-NORTH HILLS HEALTH CENTER facility.This job is HYBRID.FTE: 1.000000Shift: Shift 1Schedule: 8-430, M-FJob Summary:Under general supervision, the Workforce Health Call Center Resource Rep operates all aspects of a fast-paced multi-disciplinary department in Workforce Health. This includes high volume phone calls to and from multiple client sources, management of multiple scheduling software systems, ability to multi-task and exceptional communication skills. Data entry and equipment tracking included. Other duties as assigned.EXPERIENCE DESCRIPTION:A minimum of 2 years of secretarial experience is required. A minimum of 2 years of customer service is required. EPIC knowledge preferredEDUCATION DESCRIPTION:High School diploma or equivalent is required. Associate Degree is preferred.TRAINING DESCRIPTION:Additional training in communication skills is required.SPECIAL SKILLS DESCRIPTION:Computer and keyboarding skills, telephone skills, customer service skills. Knowledge of Microsoft, Excel, ability to multi-task and handle high volume phone calls.Perks & Benefits at Froedtert HealthFroedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
Expected salary:
Location: Menomonee Falls, WI
Apply for the job now!
[ad_2]
Apply for this job