Contact Center Representative - Remote (Baton Rouge, LA)

Job title: Contact Center Representative - Remote (Baton Rouge, LA) in Baton Rouge, LA at Pelican State Credit Union

Company: Pelican State Credit Union

Job description: The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.A Day in the Life of a remote Contact Center representative INCLUDE:

• Answering member phone calls and providing first-call resolution on various financial issues.


• Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.


• Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.


• Accurately processing member transactions over the phone.


• Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

• A High School Diploma or equivalent.

• 1 year of customer service experience.


• Must meet the requirements for our Telecommuting Program (More information below!)


• Excellent oral, written, and telephone communication skills.


• Strong problem-solving and member service skills.


• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

• Work Schedule

• Monday – Friday

• 9:00 am – 6:00 pm


• Must be available to work rotational Saturdays

• 9:00 am – 1:00 pm

• Travel

• Travel is not necessary for this position.


• Telecommuting

• Telecommuting is required for this position.

• Requirements include:

• A dedicated workspace


• Secure and strong internet connection


• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift


• An environment free from loud noises or outside distractions


• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

• Medical, Dental, and Vision Insurance with generous employer premium contributions


• Health Savings Account contributions for eligible employees


• Employer-Paid Life Insurance


• Voluntary Dependent Life Insurance


• Paid Vacation & Sick Leave


• 15 Paid Holidays, including a Cultural Floating Holiday


• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%


• Paid Time Off to volunteer with approved non-profits and charities

Expected salary:

Location: Baton Rouge, LA

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