IT Service Desk Specialist

Job title: IT Service Desk Specialist in Denver, CO at Janus Henderson Investors

Company: Janus Henderson Investors

Job description: Why work for us?A career at Janus Henderson is more than a job, it's about investing in a brighter future together.Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.Our Values are key to driving our success, and are at the heart of everything we do:Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds TrustIf our mission, values, and purpose align with your own, we would love to hear from you!Your opportunity

• Serve as the first point of contact for internal customers seeking technical assistance over the phone and other available methods


• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Determine the best solution based on the issues and details provided by the end user and walk them through the problem-solving process


• Record troubleshooting steps and resolution notes in detail in ServiceNow


• Manage queues flow, taking incoming tickets, using correct Configuration Items, Category/SubCategory, and Priority


• Provide onsite deskside support for end users for deskside support requirements as needed


• Raise unresolved incidents to the Tier 2 support team as needed and provide detailed notes on troubleshooting steps


• Follow-up and update end users in a timely manner with the status of ongoing tickets and support efforts


• Install and maintain computer hardware and peripherals


• Image and configure computer equipment for internal customers


• Perform hardware replacement of parts as needed under vendor warranty


• Build and review knowledgebase articles to support IT Service Desk team and end users


• Work assigned shift as scheduled covering business hours Monday - Friday. This will include a rotation support of On-Call responsibilities with all Tier 1 and Tier 2 team members


• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations


• Generous Holiday policies


• Paid volunteer time to step away from your desk and into the community


• Support to grow through professional development courses, tuition/qualification reimbursement and more


• Maternal/paternal leave benefits and family services


• Complimentary subscription to Headspace - the mindfulness app


• Corporate membership to ClassPass and other health and well-being benefits


• Unique employee events and programs including a 14er challenge


• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• 1 - 3 years related experience within IT Service Desk role and supporting desktop OS environments including Windows and AppleMacintosh


• 1 - 3 years experience supporting Microsoft Office application suite including Outlook, Word, Excel, etc


• Knowledge of Microsoft Active Directory basics - Users, Computers, and Group Management


• Experience configuring mobile devices e.g. iOS and Android


• Experience working in fast-paced environments


• Ability to identify, diagnose and resolve IT incidents and requests


• Ability to configure and set up Windows and Macintosh desktop and laptops and diagnose software problems


• Solid grasp of supported printers and other hardware peripherals


• Ability to install, configure, perform preventative maintenance, and troubleshoot hardware problems. Solid grasp of driver installation and network printer installation and support


• Basic knowledge of Ethernet network topology, of wireless LAN's and other networking topologies

Nice to have skills

• Experience working with ServiceNow


• Understanding of Microsoft SCCM


• ITIL certification

Supervisory responsibilities

• No

Potential for growth

• Mentoring


• Leadership development programs


• Regular training


• Career development services


• Continuing education courses

Compensation informationThe base salary range for this position is $31.25-33.65 hourly. This range is estimated for this role. Actual pay may be different. This role will be posted through June 14, 2025.You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .#LI-CH2 #LI-HybridBenefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page .Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Expected salary: $31.25 - 33.65 per hour

Location: Denver, CO

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