Customer Service Representative, Provider Relations

Job title: Customer Service Representative, Provider Relations in North Carolina at CAI

Company: CAI

Job description: Job ID Number R5062Employment Type Full timeWorksite Flexibility RemoteJob Summary We are looking for a motivated Provider Relations Representative, ready to take us to the next level! If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!Job DescriptionWe are looking for a Provider Relations Representative to provide dedicated support to designated healthcare providers within our client’s network by addressing inquiries related to our clients behavioral and physical health services. This position is a 3+ month contract and remote..Due to our end client, candidates must reside within the state of North Carolina.Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.What You’ll DoDevelop and maintain positive relationships with assigned providersAct as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questionsInterpret and explain complex information, proactively following up on inquiries and ensuring satisfactionMaintain detailed records of interactions, transactions, and commentsAssist in the preparation and distribution of communication materials, including drafting and sending out written noticesCollaborate with team members on various projects, providing support as needed to meet team goalsPerform other tasks as required to support the team’s objectivesWhat You’ll NeedRequired:Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environmentDemonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environmentStrong analytical skills with the ability to identify issues and implement effective solutionsProficient in general office practices and software packages, including Microsoft Office Suite and communication toolsExceptional verbal and written communication skills, with the ability to convey information clearly and effectivelyAbility to work independently and as part of a team, fostering a cooperative work environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Must be able to communicate with customers/team members in English over the phone and in personAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Expected salary:

Location: North Carolina

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