Customer Service Coordinator

Job title: Customer Service Coordinator in South Plainfield, NJ at Ryder

Company: Ryder

Job description: Job Seekers can review the Job Applicant Privacy Policy by clicking .Job Description:START ON A CAREER PATH THAT HAS A FUTUREAt Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.Summary

The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor.If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares!YOUR JOB SEARCH ENDS HERE.Shop Location- 4305 New Brunswick Ave, South Plainfield, NJ 07080Shift/Schedule - 2nd shift / Tues -Thurs 2:30 - 11:00 / Friday 1 -9pm / Sat- 7am -3pmRate of Pay: 24.00 per hourCheck out these videos!Ryder's most recently been named a “ ” by Women in Trucking, one of Fortune Magazine’s “ ,” one of “ ” by Newsweek.#LI-post #INDexempt #FB
Essential FunctionsCUSTOMER SERVICE:

Improve the quality and consistency of customer communications and meet customer's expectations

Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction

Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates

Improve the quality and consistency of customer communications and ensure customer's expectations are met

Drive improvement of Customer Satisfaction (CSI) scoresWORK FLOW MANAGEMENT:

Enhance branch productivity through effective work scheduling and planning

Create repair order tasks and update work planning sheet

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

Coordinate outside repair with vendors and customers

Provide a resource that allows the management team time to effectively manage shop operationsPARTS MANAGEMENT:

Contribute to cost containment through effective inventory planning and warranty

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery

Make recommendations on min-max levels to the inventory planning team

Manage parts obsolescence

Ship warranty and return parts

Organize and ensure cleanliness in the parts roomADMINISTRATIVE:

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files

Process all Account Payable

Create repair orders for techniciansAdditional ResponsibilitiesContribute to cost containment through effective inventory planning and warrantyEnhance branch productivity through effective work scheduling and planningPerforms other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practicesStrong verbal and written communication skillsApply effective phone skillsCapable of multi-tasking, highly organized, with excellent time management skillsFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamStrong computer skills including spreadsheets and word processing software advanced requiredQualificationsH.S. diploma/GED requiredFive (5) years or more Customer Service with issues resolution experience requiredStrong computer skills including spreadsheets and word processing software advanced requiredDOT Regulated

NoJob Category Operations and SupportCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: HourlyMinimum Pay Range: $24Maximum Pay Range: $24Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking .

Expected salary: $24 per hour

Location: South Plainfield, NJ

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