Customer Success Analyst - (Remote multiple locations)

Job title: Customer Success Analyst - (Remote multiple locations) in USA at Jobgether

Company: Jobgether

Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Analyst in the United States.As a Customer Success Analyst, you will play a pivotal role in building strong relationships with clients and ensuring they get the most value from the platform. You’ll serve as a trusted partner, working closely with users to support onboarding, answer product questions, identify opportunities for improvement, and advocate on their behalf internally. This is an associate-level role where you'll make a direct, tangible impact by supporting mission-critical workflows in the public sector. If you're passionate about customer satisfaction, problem-solving, and collaborative teamwork, this is an exciting opportunity to grow in a dynamic SaaS environment.Accountabilities:

• Serve as the primary point of contact for a portfolio of clients, delivering routine support and resolving platform-related issues


• Lead onboarding sessions and ensure full adoption of the platform across new client accounts


• Conduct scheduled check-ins to track client success, identify gaps, and proactively offer solutions


• Collaborate cross-functionally with product, implementation, and engineering teams to relay client needs and track feature development


• Translate complex technical issues into clear guidance for clients, and escalate where necessary


• Identify and scope upsell or cross-sell opportunities, working closely with sales and product teams


• Maintain product expertise to serve as a knowledgeable resource for clients


• Continuously assess and improve internal customer success processes

• At least 5 years of general customer service experience or 2+ years in a customer success role managing client accounts


• Strong communication skills and a customer-first mindset, with the ability to act as an internal advocate for client needs


• Demonstrated success managing multiple clients and onboarding processes simultaneously


• Excellent time management, attention to detail, and organizational skills


• Collaborative approach with experience working across departments, especially with product and engineering teams


• Proficiency in Microsoft Word, PowerPoint, and Excel


• Bachelor’s degree or equivalent practical experience


• A proactive attitude and eagerness to learn in a fast-paced, growing company

• Flexible 40-hour work schedule


• Fully remote work environment


• All necessary work equipment provided


• Competitive salary and benefits package


• 401(k) plan with employer match


• Generous paid time off, including vacation, sick leave, and personal days


• Paid office closure between Christmas and New Year’s Day


• Supportive and people-first work culture with opportunities for growth

• If you are among the top 5 candidates, you will be notified within 7 days.


• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Expected salary:

Location: USA

Apply for the job now!

[ad_2]

Apply for this job