Manager of Customer Success - Remote

Job title: Manager of Customer Success - Remote in Scottsdale, AZ at Arcoro
Company: Arcoro
Job description: Why Arcoro?Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.About the Job:We’re looking for a dynamic and experienced Manager of Customer Success to lead our customer success team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and reducing churn. You’ll lead a team of Customer Success Managers (CSMs), build scalable processes, and serve as a key liaison between customers and our internal teams.What you will be doing:

• Responsible for the overall GRR of your team’s portfolio.
• Lead and mentor a team of Customer Success Managers through call coaching to deliver a high-quality customer experience.
• Develop and implement customer success strategies to drive retention, satisfaction, and expansion.
• Monitor customer health metrics and intervene to ensure high satisfaction and retention.
• Collaborate with Sales, Product, and Support to ensure a cohesive customer journey.
• Serve as a point of escalation for high-profile or at-risk accounts.
• Analyze customer data and feedback to identify trends and opportunities for improvement.
• Report on team performance, customer outcomes, and KPIs to senior leadership.

Must Haves:

• Bachelor’s degree in Business, Communications, or related field (Master’s a plus).
• 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Data-driven mindset with experience using customer success platforms (e.g., Churnzero, Gainsight, HubSpot).
• Passion for delivering exceptional customer experiences and developing team members.

Preferred Qualifications:

• Experience in SaaS, Human Resources, Construction management.
• Familiarity with CRM systems and customer journey mapping.
• Proven ability to work cross-functionally and influence without authority.

Perks and Benefits:

• Competitive salary
• 401(k) with Company match
• Medical/Dental/ Vision, STD/LTD, Life Insurance
• Flexible PTO and Company-paid holidays
• Remote Work

About the CompanyA rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.Arcoro is a Fair and Equal Opportunity EmployerArcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Scottsdale, AZ
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