Director, Customer Success ( Remote )

Job title: Director, Customer Success ( Remote ) in Orlando, FL at AssistRx

Company: AssistRx

Job description: Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.Requirements

• Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.


• Partners with internal teams to launch new & support existing clients.


• Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.


• Ensures a seamless experience through all phases of the customer relationship.


• Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.


• Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.


• Engages with key influencers and decision makers across different teams within the customer's organization.


• Conducts business reviews and goal-setting meetings.


• Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.


• Performs other related duties as assigned by management.


• Directly supervises employees within the department.


• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.


• Other skills:

• Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience


• 5-10 years of experience in a Customer Success or related role.


• Business Acumen.


• Communication Proficiency.


• Customer/Client Focus.


• Leadership.


• Presentation Skills.


• Problem Solving/Analysis.


• Results Driven.


• Strategic Thinking.


• Technical Capacity.

• Supportive, progressive, fast-paced environment


• Competitive pay structure


• Matching 401(k) with immediate vesting


• Medical, dental, vision, life, & short-term disability insurance

Expected salary:

Location: Orlando, FL

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