Healthcare Call Center Manager - NAS

Job title: Healthcare Call Center Manager - NAS in Nashville, TN at Credit Solutions LLC
Company: Credit Solutions LLC
Job description: Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.Key Responsibilities:

• Lead and mentor a remote EBO Self Pay Team
• Set and monitor goals for team, client, and individual performance
• Conduct evaluations, manage timecards, and respond to PTO requests
• Monitor KPIs and ensure 100% of monthly collection goals are met
• Manage team staffing, training, compliance, and performance improvement
• Maintain strict adherence to HIPAA and all healthcare billing regulations
• Collaborate with clients and attend meetings as needed

What You Bring:

• 3-5 years of experience in healthcare billing, collections, or financial management
• 2+ years of leadership or supervisory experience (call center setting preferred)
• High school diploma or GED required; bachelor's degree preferred
• Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent leadership, communication, and problem-solving skills

Why Join Us?

• Make a meaningful impact on patient financial outcomes
• Lead a high-performing, collaborative team
• Opportunities for growth and professional development

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Aflac Supplemental Insurance
• Company Matched Retirement
• Vacation Pay
• Holiday Pay
• AT&T Corporate Employee Cellular Discounts
• Dell Corporate Employee Computer Discounts
• Gym Membership Reimbursement
• $500 Referral Bonus Program

Ready to Lead with Purpose? Apply today and help us build a better patient financial experience at Credit Solutions!
Expected salary:
Location: Nashville, TN
Apply for the job now! [ad_2] Apply for this job