Concierge Representative

Job title: Concierge Representative in USA at Confluent

Company: Confluent

Job description: Position at Confluent IncWith Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.One Confluent. One team. One Data Streaming Platform.Data Connects Us.About the Role:Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you'll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.What You Will Do:

• Working directly with customers - to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms)


• Contributing to process development - we're looking for people who want to help lay the foundation for efficient growth and best-in-class culture


• Collaborating cross-functionally - with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings


• Improving operational documentation - by authoring and continuously improving run-books used by the global team

• Experience diagnosing and resolving customer issues


• Desire to ensure customer success through direct interaction


• Outstanding written and verbal communication skills


• Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

Expected salary:

Location: USA

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