Director, Experience Design, Sales Enablement

Job title: Director, Experience Design, Sales Enablement in Atlanta, GA at ServiceNow

Company: ServiceNow

Job description: Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.What you get to do in this role:Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teamsDirectly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business workDevelop and drive XD strategy across a broad portfolio of GTM productsDrive GTM UX Design and XD vision in collaboration with other Experience Design leadersMentor and coach team in team leadership, design strategy, organizational dynamics and their individual craftPromote and facilitate the adoption of end-to-end design thinking in developing our productsPromote and advance the discipline of Experience DesignWork closely with product management and engineering in XD ideation, innovation and deliveryWork with your peers to ensure a unified and cohesive experience across the Digital Technology and ServiceNow ecosystemsEnsure a seamless experience across desktop and mobile platforms, and beyondQualificationsTo be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

At least 10 years' experience in UX design5+ years of experience managing design teams, including managing managersExceptional ability to guide, lead, and mentor human-centered design best practices and methodsYou are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team and drive qualityEnterprise sales product design experience or experience in design for industries or domains that are technical in natureInspiring case studies telling the story of you and your teams' impact to build insanely great experiencesDemonstrated experience devising and executing a UX strategyAbility to understand and distill complex, technical problems into elegant solutionsBachelor's Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplinesSolid command of Figma, Axure and other design toolsObsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environmentAbility to work with minimal supervision in a fluid, fast-paced and truly agile environmentYou can easily move between considering the forest and paying attention to the treesHigh level of initiative, good sense of humor, and a “make it work” ethosAble to travel up to 20% of the yearExperience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plusFor positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

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Location: Atlanta, GA

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