Proxy Call Center Representative
Job title: Proxy Call Center Representative in Massachusetts at Equiniti
Company: Equiniti
Job description: Management Level IOther Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TXAssignment Date: TBD--closer to late Summer/early Fall; may be soonerHours: Monday – Friday, full time
Saturdays required from 10:00 am - 6:00 pm
Shift Times [candidate chooses preference]
- AM: 9:00 am to 4:00 pm
- PM: 4:00 pm to 11:00 pm
The successful candidate will be responsible for the following:
- Work on an automated dialer handling large call volumes daily
- Manually research contact information for shareholders
- Solicit shareholder votes and accurately record voting instructions
- Respond to shareholder inquiries using fact sheets and materials provided
- Maintain updated call center database by entering information
- Ability to quickly react to questions and refer to support guides
- Ability to effectively follow scripts and department procedures
The successful candidate will demonstrate the following experience, skills and behaviors:
- Must be at least 18 years old
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Previous call center / cold calling experience preferred
- Prior sales experience
- Must be able to work remotely from a safe, private and quiet work location
- Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks
- Must have excellent phone etiquette with clear communication skills
- Windows PC (no iPads, MacBooks, or Chromebooks)
- Windows Operating System (preferably Windows 10)
- Google Chrome needs to be installed as the default browser.
- Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
- Unmetered mobile phone access for the purposes of contact between you and our team
- USB connected headset with noise cancelling features (not Wireless)
- Must have a working computer camera, especially for training days
- Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
- Unmetered mobile phone access for the purposes of contact between you and our team
- USB connected headset with noise cancelling features (not Wireless)
- $18.00 hourly
Expected salary: $18 per hour
Location: Massachusetts
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