SIMON | IT Field Technician - Temporary

Job title: SIMON | IT Field Technician - Temporary in Cheyenne, WY at Colas

Company: Colas

Job description: Subsidiary: SIMONSimon, the Colas USA subsidiary that operates throughout Colorado, Nebraska, South Dakota, and Wyoming, specializes in aggregates, asphalt, and ready-mix concrete production, asphalt paving, and concrete, bridge, highway, and utility construction. Through strong local ties backed by global resources, we focus on quality and value to deliver the best products and services for our clients. What we do is bigger than construction – it is about connecting communities, building new roads to the future, and keeping the spirit of the pioneers alive and well. To learn more about Simon visit .Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit .Simon, and the rest of the Colas USA Family of Companies, is part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit .Job Summary:This position is a temporary assignment with a targeted duration of three (3) months. Extension of the assignment beyond this period is subject to company discretion and business needs. Employment during the temporary period does not guarantee further opportunities or permanent placement.The IT Field Technician is the first point of contact for end users and will provide remote and on-site technical support. The IT Technician is on the frontline IT support team responsible for provisioning, installation, configuration, and maintenance of end-user hardware, software, and business applications. This role is pivotal in providing exceptional customer service to internal users, ensuring their needs are met with efficiency and professionalism.A successful candidate will excel in engaging with employees across all levels of the organization, skillfully manage multiple tasks simultaneously, and efficiently handle service requests, incidents, and emergencies. Excellent communication skills are essential, including the ability to follow up with direct supervisor, escalate issues when necessary, and prioritize tasks with a sense of urgency. With a strong focus on customer service and a genuine desire to help people, the candidate will ensure continuous monitoring and prompt support while keeping internal users informed of progress at every stage.Main Responsibilities

• Embrace the Company’s safety culture, actively support all safety initiatives, and adhere to defined accountabilities implemented by the Safety Steering and Continuous Improvement teams
• Support, promote, and practice the Company core values, vision, and mission; follow code of ethics, workplace conduct, safety, and other established policies
• Level 1 Technical Support: Provide initial technical support to end-users, troubleshooting and resolve common hardware and software issues with workstations, mobile devices, software, network equipment, and business systems via phone, email, virtual chat or in-person
• Incident and Request Triage: Prioritize and classify incoming incidents or service requests, assigning them to appropriate teams or individuals for resolution
• Software Installation: Install and configure software applications on computers, ensuring compatibility, and basic troubleshooting of any installation issues
• Hardware Installation: Install and configure hardware components such as computers, printers, IP phones, IP cameras and other networking or IT devices
• Documentation: Maintain accurate records and documentation of IT assets, network configurations, troubleshooting procedures, and user manuals
• Special Projects: Assist with special IT projects such as system upgrades, network expansions, or software deployments as assigned

Education:

• Associates degree or equivalent experience in Information Systems, Computer Science, or equivalent combination of education and experience preferred
• College coursework and/or equivalent technical school training in IT field
• Industry-relevant certifications such as: CompTIA A+, CompTIA Network+ highly preferred
• Valid Driver’s License and clean driving history

Skills:

• 2+ years of experience on an IT Service/Help desk
• 2+ years of experience with Windows 10/11 and Microsoft 365 (Outlook, Word, Excel, Teams, etc.)
• Knowledge of basic computer hardware, including desktop PCs, laptops, and networking equipment
• Experience with basic networking principles
• Excellent customer service skills and a genuine desire to help people
• Knowledge and experience with Ticketing/IT Service Management systems a plus
• Ability to handle imperative tasks and be accountable
• Ability to work independently and multi-functionally with limited supervision
• Ability to explain complex IT concepts in simple terms
• Well-organized to handle various tasks, requests, and assignments

Physical Requirements:

• Regularly required to use hands to manipulate objects such as paperwork and office tools/equipment
• Frequently required to sit or stand for long periods working on a computer or equipment
• Frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl
• Frequently required to communicate professionally in-person, over the phone, and via e-mail
• Occasionally required to lift and /or move up to 50 pounds with or without assistance
• Travel (up to 50%) with overnight stays away from home may be required to visit job sites and/or attend meetings
• Required to wear and maintain personal protective equipment (PPE) and follow safety guidelines when visiting job sites

Colas Inc. and its subsidiaries (Simon) are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the . If you need an accommodation to access the information provided on this website, please contact Colas Inc. 973-290-9082 or send an email to .

Expected salary:

Location: Cheyenne, WY

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