Ticket Operations and Data Analytics Intern (Staff and Student Wage)
Job title: Ticket Operations and Data Analytics Intern (Staff and Student Wage) in Charlottesville, VA at University of Virginia
Company: University of Virginia
Job description: The Athletics Ticket Office strategies reflect a concerted effort to provide excellent customer service, maximize ticket sales revenue, and increase attendance at athletics-related events to support the Department of Athletics and its mission.This position is open to UVA students and staff wage (Non-UVa Student)Duties and Responsibilities
- Assist with athletic and university ticketed events including event set-up and breakdown of assigned events.
- Ensure a high level of customer service is maintained both in the office and during events.
- Assist in the renewal process for season tickets with an emphasis on client retention.
- Assist in the data-driven decision-making process by building sales and revenue reports – proficiency in Microsoft Excel is preferred.
- Assist in maintaining precise data and financial records for the Athletics Ticket Office and Virginia Athletic Foundation.
- Provide exemplary customer service through phone, face-to-face, live chat, text, and email interactions in a timely and professional manner.
- Assist with daily maintenance of ticket system software and office equipment.
- Process ticket orders using ticket software and equipment.
- Office errands and other duties as needed for the department.
- Works effectively as a team member.
- Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
- Ability to understand, speak, and write to convey messages and correspond in an articulate and professional manner.
- Possess public communication skills that allow professional representation of the University of Virginia to a variety of business, government and community customers and associates.
- Able to communicate effectively over the phone, in person, email, etc.
- Strong organizational and computer skills.
- Intuitively able to reason, analyze information, and apply judgment to solve problems both routine and complex in nature.
- Able to perform well under stress and maintain a positive attitude
- Required to travel to locations on and off Grounds.
- Able to stand for hours at a time at both indoor and outdoor events
- Will be required to sit to perform deskwork and type on a keyboard.
- Regularly required to listen and speak to effectively communicate orally.
- Regularly required to stand, walk, and climb stairs to move about the facilities.
- Handle materials, reach overhead, kneel, or stoop to perform tasks.
- Regularly lift 40 or fewer pounds.
Experience: None
Licensure: NonePreferred Experience:
- Data software management
- Experience in customer service via in-person and over the phone
- Experience in a Division 1 Athletics Department.
- Working towards a bachelor’s degree from an accredited college or university.
Expected salary: $13 per hour
Location: Charlottesville, VA
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