Customer Service & Sales Representative
Job title: Customer Service & Sales Representative in Franklin, PA at Rustman Agency
Company: Rustman Agency
Job description: Job Description
Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experience. You’ll guide, support, and inspire customers while offering solutions that truly make a difference.This is not your average customer service role. We’re looking for someone who is proactive, personable, and purpose-driven. Someone who brings energy and empathy to every interaction and finds satisfaction in solving problems and creating value for others.What You’ll Do
Be the friendly, knowledgeable voice that customers can trust through phone, email, and chat
Provide personalized support and solutions that meet each customer's unique needs
Educate clients on products and services while identifying opportunities for upselling based on value
Troubleshoot issues with patience, empathy, and a solutions-first mindset
Follow up with leads and maintain long-term customer relationships
Collaborate with team members to improve service strategies and share client insightsWhat Makes You a Great Fit
You genuinely enjoy helping people and making them feel heard
You communicate clearly, calmly, and confidently
You are excited by sales, especially when it helps people
You’re organized, adaptable, and comfortable managing multiple conversations
You’re self-motivated and thrive in a fast-paced, supportive environmentRequirements
Experience in customer service or sales is helpful, but not required
Ability to learn and use CRM systems, chat tools, and email platforms
Strong verbal and written communication skills
Reliable internet connection and a quiet workspace if working remotelyWhat You’ll Get
Flexible work schedule with remote options
Ongoing training, mentorship, and opportunities for growth
A supportive and energetic team culture
Performance-based recognition, incentives, and the chance to make a real impactIf you're ready to bring your personality and passion to a role where every conversation counts, we’d love to hear from you.
Expected salary:
Location: Franklin, PA
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