Customer Communications Representative

Job title: Customer Communications Representative in Auburn, NY at Partnership Employment

Company: Partnership Employment

Job description: Customer Communications Representative – MA (REMOTE AFTER TRAINING)

Pay: $16.50/hour

Location: Auburn, MA (Training onsite, remote after completion)

Schedule: Full-Time Monday – Friday 8:30-4:30 DURING TRAINING | Paid TrainingAfter Training is complete Schedule will be Monday – Friday 10:30AM – 7:00PM | 1–2 Saturdays/month (9AM–1PM)Job Type: Full-timeReady to launch a career in customer service where you can make a real impact—and work from home after training?Join Partnership Employment supporting clients in Massachusetts, as a Customer Communications Representative. This is your chance to build your skills and grow with a team that values accuracy, professionalism, and service excellence.What You’ll Do:

• Be the front line for MA customers via phone, email, and chat


• Help patrons with account updates, payments, and application processing


• Research and resolve disputes and billing adjustments


• Accurately enter data and maintain detailed records


• Assist with expired credit cards, replenishment options, balance updates, and more


• Follow structured daily schedules with attention to punctuality and professionalism


• Support weekend coverage 1–2 Saturdays per month (9AM–1PM) with time off during the week


• Participate in quality assurance activities like call monitoring and reporting

• High School Diploma or equivalent (strongly preferred)


• Strong computer and typing skills


• Reliable transportation for in-office training in Auburn, MA (10-14 weeks)


• A professional, positive attitude—especially when assisting customers


• Ability to adhere to a structured schedule and stay focused in a remote environment after training

• Paid training for approximately 10-14 weeks in our Auburn, MA office


• After successful completion, you’ll work from home

• High School Diploma or equivalent (strongly preferred)


• Strong computer and typing skills


• Reliable transportation for in-office training in Auburn, MA (10-14 weeks)


• A professional, positive attitude—especially when assisting customers


• Ability to adhere to a structured schedule and stay focused in a remote environment after training

Expected salary: $16.5 per hour

Location: Auburn, NY

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