Associate Customer Success Manager - (Remote - US)

Job title: Associate Customer Success Manager - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our partner companies is currently looking for an Associate Customer Success Manager in the United States.As an Associate Customer Success Manager, you will play a key role in helping customers maximize the value of a powerful supply chain intelligence platform. From onboarding to long-term optimization, you will guide users through training, troubleshoot issues, and provide data-driven insights that improve their operational performance. You’ll be a trusted partner throughout the customer journey, working cross-functionally to enhance user satisfaction and retention. This is a remote-based role with minimal travel, ideal for someone who is proactive, tech-savvy, and committed to customer success.Accountabilities:

• Act as a trusted advisor, helping customers adopt best practices and maximize platform usage


• Deliver training sessions and resources to improve customer proficiency


• Monitor and respond to support requests, ensuring timely resolutions


• Analyze customer data and usage trends to identify areas for improvement


• Maintain clear and helpful documentation in a knowledge base


• Collaborate with internal teams including Product, Implementation, and Account Management

• At least 2 years of experience in customer success, preferably in a SaaS or supply chain environment


• Strong problem-solving and troubleshooting skills


• Excellent written and verbal communication skills, with the ability to simplify complex topics


• Proficient with Microsoft Office Suite, especially Excel


• Quick to learn new technology platforms and tools


• Customer-first mindset with a proactive, detail-oriented approach


• Must be based in the United States; sponsorship is not available for this role

• Comprehensive medical, dental, and vision coverage


• Flexible spending accounts for healthcare and dependent care


• Company-paid life insurance and voluntary supplemental plans


• 401(k) with company match


• Thorough onboarding, training, and development programs


• Personal Responsibility Paid Time Off policy (no accrual required)


• Inclusive and supportive work culture committed to diversity and equity

Expected salary:

Location: USA

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