Customer Success Manager (Remote - US)

Job title: Customer Success Manager (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Manager in the United States.This is a high-impact role where you’ll be responsible for managing a portfolio of mid-market clients within the self-care industry, ensuring they unlock the full potential of a dynamic client experience platform. As a Customer Success Manager, you’ll act as a strategic advisor, developing strong relationships, driving product adoption, and helping clients grow their businesses. You’ll also collaborate cross-functionally with product and support teams to advocate for customer needs and shape long-term success strategies. If you enjoy working with entrepreneurial customers, have a passion for user-friendly tech, and thrive in a fast-paced environment, this opportunity is for you.Accountabilities:

• Guide customers through the onboarding and product adoption process to ensure long-term platform success


• Conduct regular business reviews and strategy sessions to maximize value and minimize churn


• Monitor customer health metrics and proactively resolve potential challenges


• Advocate internally for customer needs to improve product features and services


• Identify and execute growth opportunities through upselling and cross-selling initiatives


• Build strong relationships that foster loyalty and customer retention

• 3+ years of experience managing mid-market accounts in a Customer Success or Account Management role


• Prior experience in the salon, spa, or wellness industry is a plus (e.g., Salon Manager or Spa Director)


• Strong technical aptitude with the ability to learn and explain platform features effectively


• Excellent communication, problem-solving, and time-management skills


• High emotional intelligence with the ability to handle direct conversations empathetically


• Strong business acumen and a consultative approach to advising entrepreneurial clients


• Data-driven mindset with experience analyzing customer metrics to inform strategy

• $80,000 base salary + $35,000 on-target commission (OTC)


• 401(k) plan with company match


• Comprehensive health coverage: medical, dental, vision, and life insurance


• Flexible vacation policy and paid holidays


• Fully remote position with a monthly home office stipend


• Equity opportunities and professional development support


• Family planning benefits and specialized wellness programs


• "Boulevard Bucks" program for hands-on industry learning experiences

Expected salary: $80000 per year

Location: USA

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