(CONTRACT) IT Desktop Analyst

Job title: (CONTRACT) IT Desktop Analyst in Mountain View, CA at Branch Metrics

Company: Branch Metrics

Job description: At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.We are seeking an experienced Desktop Analyst reporting directly to the Head of IT. This position will be responsible for helpdesk and desktop support functions. The ideal candidate will be an experienced IT analyst with hands-on experience with onboarding new employees, offboarding users, provisioning account access, and IT troubleshooting. This position requires the candidate to be in the office at least (3) days per week in our Mountain View headquarters.As a Desktop Analyst, you'll get to:

• Lead and manage new employee onboarding and employee offboarding


• Lead new hire IT orientation and getting new hires set up for their accounts


• Assist employees with access requests to applications


• Troubleshoot general IT issues such as applications, integrations, and hardware problems


• Provision IT accounts for enterprise applications such as Okta, Google, JIRA, Slack


• Work closely with Security and Engineering teams on application integrations and customizations


• Track and manage endpoint devices and update asset tracking databases


• Configure and manage IT systems, and infrastructure and endpoints


• Configure and troubleshoot network issues such as wired and wireless


• Set up and configure audio/video for in-person meetings and conferences

You'll be a good fit if you have:

• Hands-on experience with Apple Macbooks, Jamf, Slack, Google Workspaces, Okta, JIRA, and Zoom


• Basic troubleshooting software and hardware issues including Zoom Rooms, SaaS applications, and Macbooks


• Previous experience with new hire IT orientation and onboarding


• At least 2 + years of experience in IT Helpdesk Analyst, Desktop Analyst, or IT Analyst


• Bachelor's degree in Computer Science, Information Systems, Business, or related discipline


• Past experience supporting an enterprise IT environment


• Excellent verbal and written communication skills.

Nice to Haves:

• Knowledge or experience with deep linking technologies.


• Experience or knowledge of Power Shell scripting


• IT certifications such as CompTIA A+, ITIL, and other certifications

This role is 5 days per week (Monday - Friday) in person at the Mountain View Office. This role is not eligible for remote work. The contract is for 3 months with the possibility of conversion to Full Time dependent on performance.This role is not eligible for visa sponsorshipIn accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Mountain View, California, is $40.00 - 50.00 per hourPlease note that this information is provided for those hired in Mountain View, California only. Compensation for candidates outside of Mountain View, California will be based on the candidate's specific work location.Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.This is a contract role and the successful candidate will be employed by a 3rd party employer of record who will provide benefits based on their independent benefits plan. Contract roles do not qualify for equity.The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!A little bit about us:is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.Candidate Privacy Information:

For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our .

Expected salary: $40 - 50 per hour

Location: Mountain View, CA

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